Incident Response Analyst II

Role Overview

The role will be responsible for monitoring infrastructure and service alerts, identifying potential operational risks, supporting incident response and change activities, coordinating with technical teams, and contributing to root cause analysis and continuous service improvement.

What You Will Do

Monitor server and infrastructure alerts, perform initial triage, respond to incidents, identify abnormal behavior, and escalate incidents to the appropriate teams.

Why It Might Be a Fit

The ideal candidate will be comfortable working under pressure, able to quickly assess and prioritize operational issues, and capable of coordinating effectively with multiple technical teams.

Requirements

• 2–5 years of relevant experience in incident management, infrastructure operations, technical support, service operations, monitoring or a similar function.
• Practical experience in incident triage, escalation and resolution within a production environment.
• Good understanding of server operations, infrastructure monitoring and alert management.
• Experience working with structured incident management and escalation processes.
• Experience supporting change activities and identifying operational risks.
• Ability to conduct structured investigations and contribute to root cause analysis.

Benefits

• Dental insurance
• Vision insurance
• Performance-based bonuses
• Benefits-related payments
• Other general incentives